Privacy Policy
Effective date: 24 August 2026 · Last updated: 24 August 2026
Who this policy is for, and who we are
This privacy policy applies to the Scott Street Car Wash mobile
application for Android, distributed on Google Play under the package name
ca.totalwebsolutions.scottstreetcarwash.
The Scott Street Car Wash app is published on Google Play by
Total Web Solutions Inc., the developer named on the app's Google Play
store listing. Total Web Solutions Inc. develops and operates the app and the servers
behind it at www.carwashapp.ca, and is the party responsible for the
personal information described in this policy. In this policy, "we", "us" and "our"
mean Total Web Solutions Inc.
The app is provided for the customers of Scott Street Car Wash, the
self-serve car wash whose wash bays, vacuums and other equipment the app is used to
pay for and start. Total Web Solutions Inc. operates the app on behalf of Scott
Street Car Wash. Both parties' contact details are given at the end of this policy.
This policy covers both the Android app itself and the pages the app displays from
www.carwashapp.ca inside the app, because some of the information described below
— including your payment card at checkout — is entered on those pages.
The short version
We collect only the details you give us — your name, email address, an optional phone number, and your payment card when you load funds — and we use them to run your account, keep your balance, and start the equipment you pay for.
Your credit card is never stored on our servers.
This app does not collect your location, show ads, send push notifications, or track how you use it.
You can browse the app as a guest — we collect no personal information about you until you create an account.
We never sell or rent your personal information to anyone.
You can ask us to delete your account at any time — see Deleting your account.
What information we collect, and why
We only collect information you give us, plus the routine technical information every
online service records. We never buy information about you from anyone else.
| Information | Why we need it |
|---|---|
| Your name | To identify your account and your purchases. |
| Email address | It is your sign-in name, and where password-reset messages are sent when you request them. |
| Phone number optional | So the car wash can reach you about your account. You can leave it blank. |
| Password | Only to create your account and sign you in. Your account is held by Google's secure sign-in service — we never store your password in our own database. |
| Wash funds, points and purchases balance loads, equipment starts, points and rewards |
To deliver what you paid for — including which wash bay, vacuum or machine you started and for how much — and to show your balance and history in the app. |
| Payment card | To take your payment when you load funds on our secure payment page. Your credit card is never stored on our servers — if you choose to save your card, we keep only a masked number (like "**** 1234"), the card type and expiry date, and a secure token held by our payment processor. |
| Standard technical information | Like every online service, our servers keep routine security logs (which include your account identifier and IP address), the app remembers your sign-in on your device, and our payment pages use the small cookies they need to work securely. None of this is used for advertising or tracking. |
What this app does not collect
Just as important is what the Scott Street Car Wash app does not
collect, access or request:
Your location — the app never asks for it and never receives it.
Advertising identifiers — the app shows no ads.
Analytics or tracking data — the app does not track how you use it.
Push notification tokens — the app does not send notifications.
Your contacts, call logs, or text messages.
Your photos, videos, files, camera or microphone.
The app uses only ordinary install-time permissions, such as internet access —
it never shows you a permission prompt at all.
How we use your information
To run your account and sign you in.
To load your wash funds and start the equipment you pay for.
To keep your balance, points and purchase history accurate and show them in the app.
To process any membership or recurring purchase you sign up for.
To keep the service secure, prevent fraud, handle payment disputes, and meet our accounting, tax and legal obligations.
We never use your information for advertising, and we never sell it.
Who we share your information with
We do not sell or rent your personal information. We share it only with
the few service providers needed to run the app, and each receives only what it needs to
do its job:
Google — manages sign-in for the app and sends password-reset emails when you request them.
Our payment processor — processes your payments and securely holds your saved card.
Scott Street Car Wash — the business you are buying from; its staff can see the records for their own customers in order to serve you.
We may also disclose information where the law requires it, or to investigate fraud or
protect someone's safety. Your information is stored in Canada; our service providers
may process it in other countries, including the United States, under their own privacy
commitments.
How we protect your information
Everything between the app, our servers and our service providers is encrypted in transit.
Your card details are never stored on our servers, and your password is held by Google's sign-in service rather than by us.
Our databases sit behind restricted networks, and access is limited to the small number of people who operate the service.
Please choose a password you do not use anywhere else, and tell us promptly if you ever
believe your account has been accessed without your permission.
How long we keep your information
We keep your account details for as long as your account exists. Records of balance
loads, equipment starts and purchases are kept for as long as we need them for
accounting and tax purposes and to handle refunds, payment disputes and fraud
prevention. If you would like your records removed, contact us and we will remove
everything we are not legally required to keep.
Your saved payment token is deleted when your account is deleted or when you save a
different card in its place — and sooner on request at any time.
Deleting your account and your data
You can ask us to delete your account and its data at any time:
In the app — open the menu, tap Contact Us, then tap Request account deletion.
On the web — go to https://www.carwashapp.ca/app/support/scottstreetcarwash, or simply email paul@totalwebsolutions.ca from the address on your account.
When your account is deleted, we remove your sign-in and the personal details on your
account — your name, email address and phone number — along with any saved
payment card, and we cancel any active membership so nothing is charged again.
Records of completed purchases are kept for the accounting, tax and fraud-prevention
purposes described above — if you would like those removed as well, tell us in
your request and we will remove whatever we are not required to keep.
We aim to complete deletion requests within a few business days, and we will confirm by
email when it is done.
Your rights
We operate in Canada and handle personal information in accordance with the
Personal Information Protection and Electronic Documents Act (PIPEDA). You can:
Access the personal information we hold about you, and ask how it has been used and shared.
Correct anything that is wrong or out of date — in the app, or by asking us.
Delete your account and data, as described above.
Complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca if you are not satisfied with how we have handled your information.
To exercise any of these rights, email
paul@totalwebsolutions.ca. We respond
within 30 days, and we may first confirm your identity to make sure we are not
disclosing your information to someone else.
Children's privacy
The Scott Street Car Wash app is intended for a general adult audience and is not
directed to children. We do not knowingly collect personal information from children
under 13; if you believe a child has given us personal information, contact us and we
will delete it.
Changes to this policy
If we change how we handle your information, we will post the updated policy at this
same address and update the date at the top of the page. If a change is significant, we
will also tell you in the app.
Contact us
If you have any question about this policy, about the Scott Street Car Wash app, or
about the information we hold about you, please get in touch. We are happy to help.
App developer and operator — privacy contact
Total Web Solutions Inc.
Privacy and data requests:
paul@totalwebsolutions.ca
monitored
Google Play developer contact:
tech1st.ca@gmail.com
Website: totalwebsolutions.ca
Total Web Solutions Inc. publishes the Scott Street Car Wash app on Google Play and
operates the app and its servers. Both addresses above belong to Total Web Solutions
Inc. — for privacy requests, please use paul@totalwebsolutions.ca, which is
monitored daily.
The car wash — account and purchase enquiries
Scott Street Car Wash
Email: bri820@hotmail.com
Phone: (905) 518-3901
Contact the car wash directly about washes, wash funds, equipment and anything to
do with a visit to the site.